This document contains information of how Tmi Martti Niskanen / Destination Kilpisjärvi collects, handles and stores the customer’s personal data.
When a customer contacts Tmi Martti Niskanen / Destination Kilpisjärvi in order to book a service, personal information is required. Tmi Martti Niskanen / Destination Kilpisjärvi complies with the General Data Processing Regulation and is aware of the customer’s right of access to the collected personal information and the right to have it inspected, amended or erased.
How Customer Data Is Collected
Directly from the customer during the booking process
From the person who makes the booking on behalf of the customer, e.g. a family member or a traveling partner
From a travel agency, a tour operator, another person, a company or an association who makes the booking on behalf of the customer
Customer Data Is Collected for the Following Purposes
Processing the customer’s reservation for guided experiences
Communications with the customer in regard to the booking, invoicing and payments
Marketing, sales and delivery of the services of Tmi Martti Niskanen / Destination Kilpisjärvi
What Kind of Customer Data Is Needed
Customer’s first and family name, date of birth, nationality, postal address, e-mail address, telephone number
If the customer books the optional service of clothing rental, also personal size information (height, weight, shoe size) is needed
Customer’s method of payment
Customer feedback and reclamations
Customer consent to direct marketing
The Methods of Collecting Customer Data Are
During a personal meeting
During the booking process in the company’s web shop
E-mail or Facebook-message
Telephone call
Who Receives and Handles the Data Shared with Tmi Martti Niskanen / Destination Kilpisjärvi
The owners and the employees of Tmi Martti Niskanen / Destination Kilpisjärvi have access to the customer data
Customer data can be forwarded to Finnish authorities if they have a legal basis for requesting such information
Customer data can be forwarded to partner companies for the delivery of services the customer has requested
Customer data can be forwarded to companies which process payment transactions
Tmi Martti Niskanen / Destination Kilpisjärvi does not rent or sell customer information to third parties. The companies who provide the social media platforms used by Tmi Martti Niskanen / Destination Kilpisjärvi (Facebook, Instagram) and who provide the webshop platform (Aptual Commerce Oy / Johku) have their own privacy policies which the customer is encouraged to read.
Storage of Collected Information
Customer information is kept in the database maximum three years from the date the service is rendered. Additionally customer information may appear in bookkeeping records for as long as legally required.
Contact Information
Requests and inquiries regarding the privacy policy should be addressed in writing to Tmi Martti Niskanen / Visit Kilpisjärvi
Toiminimi Martti Niskanen / Destination Kilpisjärvi
Attn. Mrs. Sinikka Niskanen
Pulmusentie 4 B 3
FI-99490 Kilpisjärvi, Finland
E-mail: sinikka@thelaplandconnection.com