Merchant

Business Name: Toiminimi Martti Niskanen
Auxiliary Business Names: Safaris – The Lapland Connection, Destination Kilpisjärvi, Visit Kilpisjärvi
Address: Pulmusentie 4 B 3, FI-99490 Kilpisjärvi, Finland
Phone: +358 40 142 6061
Email: sinikka@thelaplandconnection.com
Business ID: 2399246-0

General Terms

  • All prices include VAT (Value Added Tax).

  • The Merchant, Toiminimi Martti Niskanen / Destination Kilpisjärvi, sells products and services to individuals aged 20 or older and to registered companies.

  • These terms apply to all bookings, whether made online, by phone, by email, or in person.

  • The Merchant reserves the right to change prices and terms for future bookings without prior notice.

  • The prices and terms presented to and accepted by the Customer when placing an order will apply to that booking once confirmed. Later changes will not affect existing confirmed bookings.

Bookings for Outdoor Activities and Guide Services

  • Customers must review the service description, instructions, and terms and conditions before booking.

  • The general minimum age for participation is 10 years unless a higher age limit is stated in the service description. The minimum age for excursions to Halti is 15 years.

  • Participants under the age of 18 must be accompanied by a parent or legal guardian.

  • The Merchant is not responsible for failed online reservations caused by technical problems or communication network disruptions.

  • If the Customer encounters a booking problem, they should contact the Merchant promptly. The Merchant cannot guarantee the availability of the service in such cases.

  • Specific booking and payment terms may apply to group bookings and customized arrangements. Any such terms will be communicated before the booking is confirmed.

  • French-language guiding is offered as a complimentary additional service and is subject to the availability of our French-speaking guide. If the guide is unavailable due to illness or other circumstances, the service will be provided in English. The unavailability of French-language guiding does not, by itself, entitle the Customer to a refund or free cancellation.

Booking Confirmation and Payment

  • For bookings made more than 15 days before the first service, a booking is confirmed when the Merchant has received an advance payment of 30% of the total booking price.

  • The remaining balance of 70% must be paid no later than 15 days before the scheduled start of the first booked service.

  • For bookings made 15 days or less before the first service, full payment is required immediately to confirm the booking.

  • Payment links are sent to the Customer by email according to the payment schedule. All payments must be completed by the due date indicated in the payment request.

Customer Cancellation Policy

A cancellation takes effect on the date the Merchant receives written notice from the Customer.

Cancellation fees are as follows:

  • More than 30 days before the scheduled start of the first service: A cancellation fee of €50 per booking applies. Any amount already paid exceeding this fee will be refunded to the Customer.

  • 15–30 days before the scheduled start of the first service: A cancellation fee of 30% of the total booking price applies.

  • 14–0 days before the scheduled start of the first service: A cancellation fee of 100% of the total booking price applies.

No refunds are issued for no-shows or services left unused by the Customer.

The same cancellation policy applies to bookings made using a discount code.

Changes to the number of participants are subject to the Merchant's approval. The booking price may be recalculated according to the prices applicable to the revised group size.

Cancellation terms for group bookings and customized arrangements may differ and will be communicated before the booking is confirmed.

Merchant’s Right to Cancel or Modify a Service

  • The Merchant reserves the right to cancel a service due to unforeseen circumstances, including unsafe weather or other conditions that prevent the service from being carried out safely.

  • If the Merchant cancels a service, the Customer will be offered an alternative date or a suitable alternative service where possible. If the Customer does not accept an alternative, the payment for the cancelled service will be refunded.

  • The Merchant may make reasonable changes to the route, duration, or timing of a service for safety reasons or due to weather and other local conditions.

  • The Merchant may refuse participation or stop a service if a participant's condition or behavior creates a safety risk or if the participant fails to follow essential safety instructions.

  • If the Customer arrives late at the agreed meeting point and the service can no longer be provided as scheduled, the booking may be cancelled without a refund.

Payments

  • Booking confirmations and payment receipts are sent to the Customer by email following the relevant payment.

  • The online payment service provider is VismaPay.

  • The Merchant does not collect or store the Customer's debit or credit card information.

  • Online payments are subject to VismaPay's terms and conditions.

  • Invoice payment is available only to registered companies in Finland. Invoices must be paid by the due date. Late payments may be subject to additional charges.

  • Gift cards cannot be exchanged for cash and are non-refundable.

Merchant and Customer Responsibilities

  • The Merchant holds liability insurance. Customers are advised to have valid personal travel and accident insurance.

  • The Merchant is responsible for personal injury and property damage to the extent required by applicable law, including damage resulting from the Merchant's negligence or defective equipment.

  • Claims relating to injuries or damage covered by the Merchant's statutory motor liability insurance are handled through the Merchant's insurance provider, LähiTapiola, in accordance with applicable law.

  • The Merchant exercises appropriate care and follows applicable safety regulations when providing services.

  • Customers must follow the guide's instructions and participate with due regard for their own safety and the safety of others.

  • Participants are responsible for damage they cause to premises, equipment, or vehicles, including rental clothing, snowmobiles, and fishing equipment.

  • A snowmobile driver must be between 18 and 69 years old and hold a valid car driving licence recognized in Finland. The licence must be written in Latin characters or accompanied by the documentation required under Finnish law.

  • A security deposit of €600 per snowmobile is required. The deposit will be refunded after the tour if no damage has occurred. The driver's maximum liability for damage to a snowmobile is €1,400 per snowmobile per incident.

  • The Customer making the booking is responsible for ensuring that all members of their party are informed of these terms. Each participant is responsible for damage they cause, and the person making the booking may also be liable.

  • The Merchant does not guarantee particular weather conditions or sightings of the Northern Lights. The absence of Northern Lights or unfavorable weather does not, by itself, entitle the Customer to a refund if the booked service is provided as agreed.

Force Majeure

Neither the Merchant nor the Customer is liable for delays or failure to fulfil contractual obligations caused by extraordinary circumstances beyond their reasonable control, provided that the consequences could not reasonably have been avoided.

Such circumstances may include natural disasters, extreme weather, fires, pandemics, government restrictions, war, strikes, or other comparable events.

Complaints

  • Customers should report any complaint to the Merchant as soon as possible, preferably on site, so that corrective action can be taken whenever possible.

  • If the matter cannot be resolved on site, Customers should submit their complaint in writing within a reasonable time after discovering the problem.

  • The Merchant will make every effort to respond within 30 days of receiving the complaint.

  • If no satisfactory solution is reached, the Customer may contact the Finnish Consumer Advisory Services and refer the matter to the Finnish Consumer Disputes Board.

  • These terms and conditions are governed by Finnish law. Disputes are brought before the Lapland District Court.

Updated November 1, 2026.