Merchant

Business Name: Toiminimi Martti Niskanen
Auxiliary Business Names: Safaris – The Lapland Connection, Destination Kilpisjärvi, Visit Kilpisjärvi
Address: Pulmusentie 4 B 3, FI-99490 Kilpisjärvi
Phone: +358 40 142 6061
E-mail: sinikka@thelaplandconnection.com
Business ID: 2399246-0

General Terms

  • All prices include VAT (Value Added Tax).

  • The Merchant, Toiminimi Martti Niskanen / Destination Kilpisjärvi, sells products and services to individuals aged 20 or older and to registered companies.

  • These terms apply to all bookings, whether made online, by phone, email, or in person.

  • The Merchant reserves the right to change prices, terms, and conditions without prior notice.

  • The prices, terms, and conditions that apply are those valid at the time of payment.

Bookings

  • Customers must review the service description, guidelines, and terms and conditions before booking.

  • A booking is confirmed when a deposit of 10% of the total booking value or € 50 per person (whichever is greater) is received. The remaining balance is due no later than 9 days before the scheduled start of the first service. For bookings made within 9 days of the scheduled service, full payment is required immediately.

  • The Merchant is not liable for any failed online reservations due to technical issues or communication network disruptions.

  • If the Customer encounters a booking problem, they should contact the Merchant promptly. The Merchant cannot guarantee the availability of the service in such cases.

Customer Cancellation Policy

  • Cancellations take effect on the date the Merchant receives written notice.

  • For cancellations made more than 8 days before the first scheduled service date, the deposit (10% of the booking value or € 50 per person, whichever is greater) will be retained as a cancellation fee.

  • For cancellations made within 8 days of the scheduled service, the full payment will be retained as a cancellation fee.

  • No refunds are issued for no-shows or unused services.

  • If the booking was made with a discount code, 100% of the booking fee will be retained as a cancellation fee, regardless of the cancellation date.

  • Cancellation terms for customized group arrangements will be specified when the booking is accepted.

Merchant’s Right to Cancel

  • The Merchant reserves the right to cancel bookings if unforeseen circumstances arise. In such cases, the Merchant will attempt to reschedule or offer an alternative experience. If no suitable alternative is available, a full refund will be provided.

  • The Merchant may adjust the route, duration, or timing of a service for safety reasons or to enhance customer comfort.

  • The Merchant has the right to cancel or stop a service if a participant, in the guide’s judgment, is in poor health or poses a risk to themselves or others. In such cases, no refund will be given.

  • If the Customer arrives late at the meeting point, the booking may be canceled without a refund.

Payments

  • A booking confirmation and payment receipt will be sent to the Customer via email. The online payment provider is VismaPay.

  • The Merchant does not collect or store the Customer’s debit or credit card information.

  • Payments are subject VismaPay’s terms in the Merchant’s online store.

  • Invoice payment is available only for registered companies in Finland and must be paid by the due date. Late payments are subject to additional charges.

  • Gift cards are non-refundable and cannot be exchanged for cash. Unused gift cards will not be refunded.

Merchant and Customer Responsibilities

  • The Merchant holds liability insurance. The Merchant recommends that Customers carry personal travel and accident insurance. The Merchant is not responsible for any personal injury or property damage except for certain injuries arising from snowmobile use or accidents caused by the Merchant’s negligence or faulty equipment.

  • Compensation for damages caused by snowmobile safaris and snowmobile transport is claimed from the Merchant's traffic insurance provider (LähiTapiola), and the amount of compensation is determined by the insurance company.

  • The Merchant exercises caution and adheres to appropriate safety regulations when organizing services. The Customer participates in these services at their own risk. A minor participant (age 10 - 18 years) is under the supervision and responsibility of their parents or legal guardian

  • Customers are liable for any damage caused to venues, equipment, or vehicles (e.g., rental clothing, snowmobiles, fishing gear).

  • Snowmobile drivers are responsible for any damage caused to the vehicle, with a maximum liability of € 1400 per vehicle per incident. A deposit is required.

  • The Customer making the reservation is responsible for any damages caused by others in their party.

  • The Merchant is not responsible for losses or expenses due to weather or natural phenomena, such as frost, rain, wind, or a lack of Northern Lights.

Force Majeure

  • Neither the Merchant nor the Customer is responsible for delays or failures to meet their contractual obligations if such delays or failures are due to circumstances beyond their reasonable control, including but not limited to, natural disasters, extreme weather, fires, pandemics, government restrictions, war, strikes, or other unforeseen events.

Complaints and Reclamations

  • Complaints should be reported to the Merchant on-site so that corrective action can be taken.

  • If unresolved or if a refund is requested, complaints must be submitted in writing to the Merchant within 30 days. The Merchant will make every effort to address complaints within 30 days of receipt.

  • If no satisfactory resolution is reached, the Customer may submit the complaint to the Consumer Disputes Board in Finland. Legal disputes will be handled by the District Court of Lapland. These terms and conditions are governed by and interpreted in accordance with Finnish law