Merchant

Business Name: Toiminimi Martti Niskanen
Auxiliary Business Names: Safaris – The Lapland Connection, Destination Kilpisjärvi, Visit Kilpisjärvi
Address: Pulmusentie 4 B 3, FI-99490 Kilpisjärvi, Finland
Phone: +358 40 142 6061
Email: sinikka@thelaplandconnection.com
Business ID: 2399246-0

General Terms

  • All prices include VAT (Value Added Tax).

  • The Merchant, Toiminimi Martti Niskanen / Destination Kilpisjärvi, sells products and services to individuals aged 20 or older and to registered companies.

  • These terms apply to all bookings, whether made online, by phone, by email, or in person.

  • The Merchant reserves the right to change prices and terms without prior notice.

  • The prices and terms applicable to a booking are those valid at the time of payment.

Bookings for Outdoor Activities and Guide Services

  • Customers must review the service description, instructions, and terms and conditions before booking.

  • The general minimum age for participation is 10 years unless a higher age limit is stated in the service description. The minimum age for excursions to Mt. Halti is 15 years.

  • Participants under the age of 18 must be accompanied by a parent or legal guardian.

  • A booking is confirmed when the Merchant has received an advance payment equal to 30% of the total booking price or €50 per person, whichever is higher.

  • The remaining balance must be paid no later than 9 days before the scheduled start of the first service. For bookings made less 8 - 0 days before the service, full payment is required immediately.

  • The Merchant is not responsible for failed online reservations caused by technical problems or communication network disruptions.

  • If the Customer encounters a booking problem, they should contact the Merchant promptly. The Merchant cannot guarantee the availability of the service in such cases.

  • Specific booking and payment terms may apply to group bookings and customized arrangements.

  • French-language guiding is offered as a complimentary additional service and is subject to the availability of our French-speaking guide. If the guide is unavailable due to illness or other circumstances, the service will be provided in English. The unavailability of French-language guiding does not entitle the Customer to a refund or free cancellation.

Customer Cancellation Policy

  • A cancellation takes effect on the date the Merchant receives written notice.

  • If the Customer cancels more than 8 days before the scheduled start of the first service, the advance payment will be retained as a cancellation fee.

  • If the Customer cancels 8 days or less before the scheduled start of the first service, the full booking price will be retained as a cancellation fee.

  • No refunds are issued for no-shows or unused services.

  • Bookings made using a discount code are non-refundable, regardless of the cancellation date.

  • Cancellation terms for group bookings and customized arrangements will be specified when the booking is accepted.

Merchant’s Right to Cancel or Modify a Service

  • The Merchant reserves the right to cancel a booking due to unforeseen circumstances. In such cases, the Merchant will attempt to reschedule the service or offer a suitable alternative. If no suitable alternative is available, the Customer will receive a full refund.

  • The Merchant may change the route, duration, or timing of a service for safety reasons or to ensure customer comfort.

  • The Merchant has the right to cancel or stop a service if, in the guide’s judgment, a participant is in poor health or poses a risk to themselves or others. In such cases, no refund will be issued.

  • If the Customer arrives late at the meeting point, the booking may be cancelled without a refund.

Payments

  • A booking confirmation and payment receipt will be sent to the Customer by email. The online payment service provider is VismaPay.

  • The Merchant does not collect or store the Customer’s debit or credit card information.

  • Online payments are subject to VismaPay’s terms and conditions.

  • Invoice payment is available only to registered companies in Finland. The invoice must be paid by the due date. Late payments may be subject to additional charges.

  • Gift cards are non-refundable and cannot be exchanged for cash.

Merchant and Customer Responsibilities

  • The Merchant holds liability insurance. The Merchant recommends that Customers have valid personal travel and accident insurance.

  • To the extent permitted by law, the Merchant is not responsible for personal injury or property damage unless it is caused by the Merchant’s negligence, defective equipment, or another circumstance for which the Merchant is legally liable.

  • Claims relating to injuries or damage covered by the Merchant’s statutory motor liability insurance are submitted to the Merchant’s insurance provider, LähiTapiola. The insurance company determines the amount of any compensation.

  • The Merchant exercises appropriate care and follows applicable safety regulations when providing services.

  • Customers must follow the guide’s instructions and participate with due regard for their own safety and the safety of others.

  • Customers are responsible for damage they cause to premises, equipment, or vehicles, including rental clothing, snowmobiles, and fishing equipment.

  • A snowmobile driver must be between 18 and 69 years old and hold a valid driving licence, written in Latin characters, that entitles them to drive a car in Finland.

  • A security deposit of €600 per snowmobile is required. The driver’s maximum liability for damage to a snowmobile is €1,400 per snowmobile per incident.

  • The Customer making the booking is responsible for damage caused by other members of their party.

  • The Merchant is not responsible for losses or additional expenses caused by weather or natural phenomena, including frost, rain, wind, or the absence of Northern Lights.

Force Majeure

Neither the Merchant nor the Customer is responsible for delays or failure to fulfil contractual obligations caused by circumstances beyond their reasonable control. Such circumstances may include natural disasters, extreme weather, fires, pandemics, government restrictions, war, strikes, or other unforeseen events.

Complaints

  • Customers should report any complaint to the Merchant on site so that corrective action can be taken whenever possible.

  • If the matter cannot be resolved on site, or if a refund is requested, the complaint must be submitted to the Merchant in writing within 30 days. The Merchant will make every effort to respond within 30 days of receiving the complaint.

  • If no satisfactory solution is reached, the Customer may refer the matter to the Finnish Consumer Disputes Board.

  • These terms and conditions are governed by Finnish law. Legal disputes will be handled by the Lapland District Court.

Updated September 18, 2026.